ParentSquare

How to Change Your Notification Settings

ParentSquare Tips

Q: When a voice alert is sent out, is there a way to hear it again?

Q: Will Urgent Alerts only call Primary Phone Numbers, or will they also call Secondary Phone Numbers if those are included in the data?

Q: Can I send alerts in Spanish or other languages?

Q: What Happens When a User Unsubscribes or Stops Notifications?

Unsubscribe: Clicking "Unsubscribe" from an email notification brings the user to a screen where they can “Stop notifications”. Doing this turns all email/text/app notification preferences to off and School Alerts to off.
Stop Texts: Texting “STOP” will opt out the phone from future texts regardless of the user preference set under Notification Settings. If a text is still attempted, these phones will appear as failed text under the delivery report.
Note: Urgent Smart Alerts cannot be turned off in the user's Notification Settings.

Q: How do I Resubscribe to Text Notifications

ParentSquare Improvement Notices

Streamlining Notifications for Posts

We're excited to announce an improvement to how you receive notifications for posts from our school. Soon, if you use the ParentSquare app and have both app and text notifications turned on, you'll receive post notifications through the app, with text notifications sent only as a backup when needed. This smart delivery system will simplify and streamline how you receive your school communications.

Streamlining Notifications for Posts

What is Changing

Currently, you might receive duplicate notifications for posts via both the app and text message.

With this update:

App-first delivery, with text as fallback: When a post is shared, you'll receive a notification through the app first, with a backup text notification only if needed. This applies to posts, post digests, and updates to posts.
No change for time-sensitive messages: Direct Messages and alerts will continue to be delivered via your preferred methods.

What Should I Do?

No action is required from your side! If you already use the app and have both app and text notifications turned on, you'll automatically benefit from this smart notification delivery.

If you haven’t downloaded the ParentSquare app or turned on app notifications, now is a great time to do so. This gives you the best way to access and customize classroom communications on your mobile device.

Why is this happening

Learn More

ParentSquare Updates

We apologize for the multiple phone calls you may have received regarding our school closing on Sunday, January 25, 2026. When we noticed that some calls were not delivering right away, we resent the message using an urgent alert to be sure families received the information as quickly as possible.

ParentSquare has shared that the delay was caused by extremely high call volume nationwide, along with an issue involving one of their phone service providers. Over the past week alone, more than 35,000 weather-related messages were sent through ParentSquare due to snowstorms, closures, delays, and virtual learning days.

While email and text notifications continued to deliver reliably, some voice calls were delayed during peak weather events. Importantly, no calls were lost—some were simply delivered later than expected. We understand that delayed notifications can be frustrating and disruptive, and we sincerely appreciate your patience.

To help clarify what families can expect when messages are sent, we encourage you to review the chart and Q&A to the left . Thank you for your understanding as we work with ParentSquare to ensure timely and reliable communication.

NAPLS now uses ParentSquare for school communication, primarily with email, text and app notifications. ParentSquare automatically generates an account for each parent, using their preferred email address and phone number that is listed in PowerSchool.

We encourage parents to register their accounts so they can download the mobile app and update their preferences on when and how they are notified.

Apple Store

Google Play Store

Resources

You will need to be logged into your registered ParentSquare account to access.

Introduction for Parents & Guardians (English)
Introduction for Parents & Guardians (Spanish)

Instructions
Getting Started Guide (English)
Getting Started Guide (Spanish)

Tips for Parents & Guardians (English)
Tips for Parents & Guardians (Spanish)

Training
Parents & Guardians Training Video
Parents & Guardians Training Video (Spanish)
Parents & Guardians Self-Paced Training Course
Parents & Guardians Self-Paced Training Course (Spanish)

different colored clouds with communication icons.

Here’s what you can do with ParentSquare:

Receive messages from the school via email, text or app notification
Choose to receive information as it comes or all at once with a daily digest at 6pm
Communicate in your preferred language
Comment on school postings to engage with your school community
Direct message teachers, staff and other parents
Participate in group messages
Sign up for parent-teacher conferences
Sign forms & permission slips, receive secure documents, sign up to volunteer and more all from your desktop or mobile device

Opt-Out:

We promise to only send you information related to school. You can opt-out at any time. See the document School Communications Opt Out Form for more information about opting-out from our communications.