ParentSquare

How to Change Your Notification Settings

ParentSquare Improvement Notices

ParentSquare is rolling out a new way to send text messages: instead of using a 5-digit short code, most messages will now come from 10-digit local phone numbers. This change will help messages feel more personal and stay better organized in your text messaging app. This change only affects text messages (SMS). Emails and app messages will stay exactly the same

ParentSquare Text Messages

What is Changing

Previously, all ParentSquare messages came from the same 5-digit number. With this update, you’ll receive texts from regular 10-digit phone numbers, depending on the type of message:

Direct Messages: One number for each conversation with a teacher or staff member
Classroom & Group Posts: One number for all classes and groups per school
School-wide Posts: One number per school
Alerts, Digests, District-wide Posts and District Group Messages: The same 5-digit number that you've always seen

No action needed—just keep an eye out for those first-time messages!

You will get a short message the first time each number is used to help you save it in your contacts.

What Should I Do?

Why is this happening

There are two key reasons behind this update:

A better experience for families: You’ll be able to see who a message is from and keep texts organized by person or school. For example, messages from your child’s teacher will come from a different number than messages from the school office—so it’s easier to stay on top of conversations and know exactly who’s contacting you.
Industry-wide updates from phone carriers: Phone providers like Verizon, AT&T, and T-Mobile now require messages like these to come from 10-digit phone numbers instead of short codes. This change helps providers reliably deliver messages and avoids providers mistakenly flagging them as spam.

We’ve also heard from our users that they appreciated this type of messaging setup in the Remind platform, so we’re making it available in ParentSquare, too!

Learn More and See Examples

NAPLS now uses ParentSquare for school communication, primarily with email, text and app notifications. ParentSquare automatically generates an account for each parent, using their preferred email address and phone number that is listed in PowerSchool.

We encourage parents to register their accounts so they can download the mobile app and update their preferences on when and how they are notified.

Apple Store

Google Play Store

Resources

You will need to be logged into your registered ParentSquare account to access.

Introduction for Parents & Guardians (English)
Introduction for Parents & Guardians (Spanish)

Instructions
Getting Started Guide (English)
Getting Started Guide (Spanish)

Tips for Parents & Guardians (English)
Tips for Parents & Guardians (Spanish)

Training
Parents & Guardians Training Video
Parents & Guardians Training Video (Spanish)
Parents & Guardians Self-Paced Training Course
Parents & Guardians Self-Paced Training Course (Spanish)

different colored clouds with communication icons.

Here’s what you can do with ParentSquare:

Receive messages from the school via email, text or app notification
Choose to receive information as it comes or all at once with a daily digest at 6pm
Communicate in your preferred language
Comment on school postings to engage with your school community
Direct message teachers, staff and other parents
Participate in group messages
Sign up for parent-teacher conferences
Sign forms & permission slips, receive secure documents, sign up to volunteer and more all from your desktop or mobile device

Opt-Out:

We promise to only send you information related to school. You can opt-out at any time. See the document School Communications Opt Out Form for more information about opting-out from our communications.